Hutch recently launched its 99 services in Mumbai & offered me an add-on card where all the numbers would be same as my number except that 98 would be replaced by 99. I thought of gifting this number to my mom. I thus purchased a new Nokia handset & activated the new number. To my surprise I discovered a strange problem. Whenever I called any of my friends from the new number they saw my name being displayed on the screen though the new number was not stored in their address books. I immediately reported the same problem to Nokia & they suggested me to carry my new Nokia 6030 handset to their Service Centre. I immediately explained them the problem & told me that it was not specific to my model. They kept on giving me vague replies. Finally find no other solution they pulled up the rule-book saying that as per DOT regulations it is mandatory for Nokia to match only the last 5 digits for the Caller Line Identification Service provided by the Mobile Service Operator (in my case, Hutch). When I again told them that this problem would also be reported outside India they again sent me the previous mail without trying to acknowledge their mistake & thanking me for reporting the bug. This bug is prevalent in almost all Nokia handsets.
To explain you the problem in detail:
Presume your number to be 9[8]20312345 & your friend stores this number on his/her Nokia phone in the contacts with any name, say "XYZ". Now if you call up your friend from the number 9[9]20312345, your friend sees "XYZ calling...", though there is a different of 1 digit.
This is Nokia's reply:
Dear Mr. Lahiri,
Thank you for emailing Nokia Care.
This e-mail is in reference to your feedback about Nokia products. We would like to inform you that as per DOT guidelines and license conditions, for CLI (Caller Line Identification) purposes the CellularMobile Telephone Service Operators are only obliged to match the last 5 digits. The Cellular Handset manufacturers are not obliged to provide software that may match more than 5 digits of a number stored in the Handset.
We understand your concern and regret the inconvenience this may cause.
We solicit your cooperation in this regard.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link: https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6
Kind regards,
Nehal Al Khadeer
Nokia Care
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